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Extra info for The Essential Guide to Mystery Shopping: Make Money, Shop, Have Fun, Get an Insider's Guide to Success
Do not use qualifiers such as very, somewhat, extremely, really, etc. Pick the appropriate descriptive word and leave the qualifier out of the sentence. Do not include any reference to previous visits. g. never, finally, simply, should/could have). The company doesn’t care if you prefer low fat milk to whole milk. Do not include this information in your report. Be objective while reporting, not subjective. Objective means without emotion. Subjective means personal preferences, feelings, or emotions are clear in the report.
It was served neatly in cups with no drips or spills. The taste was first-rate. The house salad was very cold and served on a chilled plate. The dressing was evenly distributed and the vegetables were crisp and fresh. The veal parmesan was attractively served. It was tender and had a very good taste. The spaghetti on the side was cold and had almost no sauce on it. Some companies instruct you not to use names, genders, etc. in their reports, and the following is an example. Ruths Chris may have a steak called Ruths’ Chris Sirloin.
You do not want to use words you do not understand yourself. ” You could write: “The associate did not make eye contact during our interaction. ” Negative words Abhorrent, Adverse, Agitated, Aloof, Ambiguous, Angry, Annoyed, Antagonistic, Bored, Careless, Casual, Cluttered, Confused, Contradic tory, Contrary, Cramped, Crowded, Crude, Curt, Decayed, Defective, Deficient, Detached, Dirty, Disadvantageous, Disagreeable, Disappointed, Disarray, Discomfort, Discourteous, Dishonest, Disorderly, Disorganized, Disrespectful, Distant, Distasteful, Distracted, Doubtful, Dry, Dull, Dusty, Excessive, Forgetful, Foul, Gloomy, Greasy, Grimy, Harsh, Hasty, Hesitant, Hurried, Inaccurate, Inadequate, Inappropriate, Inattentive, Inconsistent, Inconvenient, Indifferent, Inessential, Inferior, Irregular, Irritable, Intrusive, The Essential Guide to Mystery Shopping 45 Invalid, Lacking, Lifeless, Messy, Monotone, Muddled, Mumble, Musty, Neglected, Nonchalant, Odor, Offensive, Overconfident, Preoccupied, Redundant, Refuse, Repelling, Reserved, Routine, Rude, Selfish, Scorn, Snide, Sordid, Speculative, Stubborn, Superfluous, Thoughtless, Tired, Tumultuous, Unappreciated, Uncaring, Uncertain, Uncommunicative, Uncooperative, Unconcerned, Unconfident, Undesirable, Uneasy, Unfavorable, Unfriendly, Unimportant, Unkempt, Unpleasant, Unsatis factory, Upset, Vague, Vile, Vulgar, Withdrawn.
The Essential Guide to Mystery Shopping: Make Money, Shop, Have Fun, Get an Insider's Guide to Success by PamInCa